Terms & Conditions

Terms And Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Multiple Shipping Addresses

If you would like to request your order be split up and shipped to different addresses, you may utilize our Multi-Address Shipping Service free-of-charge up to 5 addresses. 
Occasionally, as well, we get requests to add labels to individual boxes or to re-box packages into master boxes; in any request that requires extra labor, we reserve the right to charge labor at an hourly rate of $75/hour, which will be in the form of a written estimate.

Returns Containing Printed Graphics

Printed graphics are non-refundable due to its custom nature with the media and labor required to produce. However the stock hardware portion of the display can be returned for a refund. Please email support@exhibitfactory.com for a Return Material Authorization (RMA) request within 10 calendar days of the receipt of the product. If the hardware portion is returned in the original box, in unused condition we will exchange it or offer you a refund based on your original method of payment and your needs. The product must be returned to the warehouse within 14 calendar days of the issuance of the RMA. (all shipping fee's are non refundable) All products must include any accessories, manuals, documentation and registration that shipped with the product. We do not charge a restocking fee.

Custom orders are not refundable, any items not fabricated to spect should be returned for repair or replacement, email Support@exhibitfactory.com for instructions. Changes made by you will be charged at $75/hour plus parts

Order Corrections

If your order is incorrect or damaged in the initial shipping from us, to its original destination, please contact us within 5 business days of receiving your order, and at our discretion we will make the proper corrections for you.